Carrier / transit time

Once an order is shipped, typical transit time is 1–5 business days with ground shipping. Larger orders may require LTL freight shipping and typically take longer. On orders requiring LTL freight shipping, we will contact you to arrange details of the delivery (i.e., accessorials like a liftgate truck, delivery appointment, etc.). Tracking information will be provided via email upon shipment.

Products are shipped via UPS, or a professional packing and shipping company. Typical transit time for UPS shipments is 1–4 business days; however, this may vary. Products requiring freight shipping will likely require additional time. You will be provided with a tracking number via email after your order is placed. We may contact you with additional information or to coordinate large freight shipments.

Returns

Some of our products are made from reclaimed materials, and all our products require some hand finishing; variations should be expected. We do all we can to ensure your satisfaction with our artwork and customer service. However, if you would like to discuss returning an item, please send an email to allow us to attempt to resolve the issue. All returns are subject to prior approval, and you should not return an item without authorization. Original shipping charges will not be refunded. All returns must be received within 14 days of receipt of your item(s), and return shipping fees will be at the customer’s expense. Once an item is received, we will refund the item’s purchase price or provide a suitable replacement.

Damage claims

Second Chance Art & Accessories is not responsible for damage that occurs during shipping. All products are insured for the retail value plus any applicable sales tax. If an item is lost or damaged in transit, please let us know immediately and we will file a claim with UPS or the carrier used to originally ship your item and issue a refund or send a replacement once the claim is settled. Damage claims typically require photos of all six sides of the box within several days of receipt.