FAQs

  • You can see our artwork at one of our retailers; see our Where to Buy page for more information.  You can also see Second Chance Art & Accessories in person at one of our retail shows.  See the event calendar for locations, dates, and times.
  • Our artwork can be purchased at various stores throughout the USA; see our Where to Buy page for more information.  You can also purchase some items directly from the website, or at our retail art fairs (see the events page for more info).  Artwork may also be purchased by contacting us via email or phone.
  • Yes, Second Chance Art & Accessories can ship anywhere within the continental United States.  Most items are ship via UPS ground; larger and fragile items require freight shipping.  Shipping costs are added to your website order based on your shipping address.Local delivery within the Chicago metro area is available for large or oddly shaped items.  Contact us for more information.
  • Shipping costs are based on the size & weight of your package, packing materials and labor, and shipping distance.  Our shopping cart includes a UPS shipping calculator, which will provide a shipping price based on your zip code.  If an item is too large for UPS ground shipping, we provide freight shipping starting at $250.   Please note that your exact shipping charge may vary; please Contact us for more specific information.

    Box Size Approximate cost within the United States – lower 48 states
    30″ x 24″ x 5″ $35-50
    38″ x 28″ x 5.5″ $45-$65
    36″ x 36″ x 6″ $50-$75
    42″ x 36″ x 6″ $55-80
    38″-51″ x 48″ x 6″ (telescoping box) $125-$200*

    * UPS charges a “large package surcharge” of $45+ for packages of a certain size.  Our larger boxes typically incur this surcharge.

  • In-stock items can be ordered directly from the website.  Orders will be processed within 72 business hours, and you will receive an email with a tracking number once your order is shipped. Items will typically arrive 4-8 business days (mon.-fri.) following receipt of your payment.  To order by phone, call us (815) 341-9001, or Contact us.For out of stock, personalized, or custom orders:Step 1. Contact us via email or phone, and let us know what you are interested in ordering.  For personalized & custom artwork, we will ask for the following information:

    •  Size preferences
    •  Frame finish preferences
    •  Background preferences, if any
    • Lettered design preferences
    • Desired knobs, hooks, etc. (if any)
    • Finish deadline, if any

    Step 2. We will give you a quote for options that may fit your needs based on the window and door sizes currently available.  Quotes are free, and are good for 90 days.

    Step 3.  We require a deposit of 50% down with your order.  You may send us a check or money order, or call us to provide your deposit by visa or mastercard.  Once your deposit is received, we’ll mail you a receipt for the deposit, and put your order in line.

    Step 4. We will contact you when we’re ready to start working on your order.  For personalized & custom artwork, we will send you a picture via email of your first draft.  You will need to provide specific feedback about any changes you’d like made to the design by replying to the email, or calling us with feedback.  Based on your feedback, a second draft will be created, photographed, and sent to you via email.  We will continue with revisions & feedback until you are happy with the design (standard customization fee includes 3 drafts total; additional revisions start at $15 each).

    Step 5. Once the final design is approved, we will finish up your artwork and let you know when it’s ready.  Once we receive the balance due on the order, we will ship it to you along with another receipt, and email you a tracking #.  You are also welcome to pick up your order & provide final payment at the time of pickup.

    Orders for out-of-stock, personalized, or customized art typically take 4-12 weeks from receipt of payment until your item is delivered.

  • Second Chance Art & Accessories appreciates our customers.  We do all we can to ensure your satisfaction with our artwork and customer service.However, if you would like to discuss returning an item, please contact us to allow us an attempt at first resolving the issue.  All returns are subject to prior approval.  Please do not return an item without authorization.  Original shipping charges will not be refunded.  All returns must be received back within 14 days of the receipt of your item(s).  Return shipping fees will be at the customers expense.
  • Second Chance Art & Accessories exercises extra care while packing our art to ship to you.  However, accidents can happen – if your artwork arrives damaged, please contact us immediately (via phone: 815-341-9001, or Contact us).  We may ask you to photograph the damaged item and / or packaging.  All artwork is insured, but proof of damage may be needed to accompany the damage claim.After discussing the damage, we will ask you to repackage the item in it’s original packing.  We will arrange to have the delivery service inspect and pick up the damaged item from you.  Once we receive the item, we may be able to repair it & return it to you, or send a replacement.  Alternately, we may refund your purchase and original shipping costs.
  • Yes, you can pick up your artwork directly from us in Minooka, IL.  However, you will need to Contact us for directions and arrange a pickup appointment time.  If you’d like to pick up your order, select “pick up from Second Chance Art” as your shipping option while in the shopping cart.
  • Second Chance Art & Accessories is currently located in Minooka, IL.
  • We accept Visa, Mastercard, Discover, and American Express, along with payment via paypal.If you prefer to pay with a check, or money order, please contact us by phone or email to place your order.Sales tax applies for purchases within the state of Illinois.
  • The majority of our artwork is created from vintage window sashes, doors, and mirrors.  Most of the “frames” you see are vintage window sashes that we have refinished with paint or stain.
  • Absolutely!  We can add your name, address, or other desired text to our designs.  This can be done by replacing a line of text with your name instead, or adding your name to a piece in addition to the standard design.Personalization includes a few short words, or roughly 25 characters of text.  If you’d prefer more extensive personalization, see the info on custom & commissioned artwork.Personalized artwork can be ordered by contacting us by phone (815) 341-9001 or email. Personalized artwork is not available for order directly from the website at this time.
  • Prices for personalized artwork include a base price plus personalization fee of $25-35, depending on the size of the art & extent of personalization (most personalized orders are in the $25 range).  The base price will be comparable to prices for in-stock artwork of similar size & design. The personalization fee includes roughly 25 characters of text; if more extensive personalization is desired, see the info on custom & commissioned art.
  • Absolutely!  Custom & commissioned artwork is a large part of our business.  Services range from major alteration of a current product’s lettered design, to creating a completely new lettered design to meet your needs.Have a project or idea in mind?  Contact us for more specifics on price and available sizes, etc. Custom & commissioned art must be ordered by phone or email, and is not available for order directly from the website.We are happy to email sample photos of past commissioned projects – just ask!
  • Prices for custom art include a base price for the item, plus a customization fee. The base price will be comparable to prices of in-stock items of similar size & design. Fees start at $50 (for most average size pieces), and include up to 10 words of text and 3 drafts (a rough draft and 2 revisions prior to painting the design).  Additional revisions start at $15 each.  Additional words (greater than 10 words) are $5 each.  For very large pieces or unusual designs, fees are determined on a case by case basis.
  • Absolutely!  Second Chance Art & Accessories can incorporate your business name, logo, or other information into a piece of artwork.  The same rates and policies apply as for customized & commissioned artwork.  Contact us for more information, or if you’d like us to email sample photos of past commissioned projects for businesses.
  • Typically, orders take between 6-12 weeks to complete from the date your deposit is cleared.  Simple personalization does not take as long as more involved, customized pieces.  Finish times are also affected by our current workload.  Contact us at for our current lead time.
  • Second Chance Art & Accessories uses paint designed for glass to create our lettered designs.  While it is durable enough for normal wear & tear, it is not a factory applied finish.  We recommend cleaning your artwork with a feather duster.  If more extensive cleaning is needed, we recommend spraying glass cleaner onto a cloth & carefully wiping around & over the lettering.  If your piece is newly purchased, we recommend waiting 30 days to make sure the paint is fully cured before cleaning.
  • Most of our chalkboards are created using factory made, porcelain coated steel chalkboard material.  To clean, wipe the chalkboard with a damp cloth or paper towel.  If your chalkboard has painted lettering, avoid wiping the lettered area.
  • We use a variety of hangers for our art, depending on the piece.  All pieces come with a hanger or method for hanging. Window art typically comes with hanging hardware attached.  If needed, bumpers are added to the bottom corners of our pieces to assure your artwork hangs plumb. Provided hardware is design to hold the weight of your art on drywall; however, it is always best to mount your art to a wall stud when possible.Coat Racks & pieces made from solid wood: typically we will cut keyhole shaped channels into the back of these pieces, so they hang flush on the wall.  If hanging on a wall stud is not possible, heavy duty drywall anchors are recommended.
  • Gift certificates are available in any amount requested.  They are good for one year from the date of issue.  They can be used for stock items, personalized art, or custom artwork.  They can be used at any of our retail shows, or by ordering by phone or email from Second Chance Art & Accessories.  See our events page for show dates & locations.  To order gift certificates or apply a gift certificate toward your order, Contact us.